Although we always strive to provide premium quality content, we recognize it may sometimes be necessary to make revisions to the delivered product.
You are entitled to request as many revisions as may be required to make the content consistent and compliant with your initial content brief.
We offer a 14-day Revision Period for all content orders placed through our website. Where a request for revision is not submitted within the stated period, we will assume the client is satisfied with the content and no further action is required.
To submit a revision request, simply log into your account, click “VIEW” on the required order and select “SUBMIT FOR REVISION”. You will then be able to submit a revision request which will be sent to the author.
Every order is eligible for revision within the 14 day period if the revision request adheres to the following requirements:
- The revision instructions you submit must be clear and precise. In addition, they must not contradict the initial brief. Should our Quality Assurance Department decide that your original guidelines were followed, your request for revision shall not be processed. In this case, you will need to make a new order for proofreading/editing.
- No changes of the paper are allowed to be made by the customer before revision takes place.
- No other general terms and conditions are violated.
- Please allow up to 48 hours for the revision process.